ShoreTel Support by Inflow CommunicationsTaking our customer's success to the next level with award-winning ShoreTel Support
At PerfectVC, we pride ourselves on delivering trusted, affordable and dependable customer solutions and support. Now we have taken that expectation one step further through our exciting new partnership with Inflow Communications. Designed to bring you award-winning ShoreTel support, this strategic alliance brings Inflow Communications to the forefront of our ShoreTel support program alongside new and innovative programs that have proven effective results and guaranteed customer satisfaction.
Inflow is an industry leader in designing, deploying and supporting ShoreTel and contact centers. They are a truly exciting company that is redefining what it means to deliver effective communications strategies and support. Moreover, they bring depth and extensive ShoreTel expertise to our roster, proven through their ratings as #1 in customer satisfaction among global ShoreTel partners and inquiry response times that are 8x faster than the industry average.
Innovative Support Programs
Through our strategic partnership with Inflow, we now offer a comprehensive, skillfully crafted range of ShoreTel support programs with our commitment to rapid response, communicating with urgency and speed of resolution service guarantee. All of these programs are built upon a foundation dedicated to achieving and supporting all of your business objectives. At a minimum, ALL ShoreTel support customers will receive the following:
- 24x7x365 telephone, email, web chat and knowledge base access
- All software and labor to upgrade
- Hardware maintenance
- Proactive monitoring and resolution for critical components
- Database backup in our secure data centers
- Live monthly administration training
- Annual on-site visits for road map discussions, system best practice adherence and training
How it Works
We provide a sustainable, valuable service that WORKS and is fueled by our commitment and adherence to our successful policies.
Employee Bonus Policy
All support and administration staff are measured daily and up to 10% of their compensation is tied to metrics around how quickly they’re able to respond, communicate, drive to resolution and create happy customer experiences.
Live, Unfiltered Customer Metrics Policy
We take it a step further and post these metrics and customer feedback LIVE and UNFILTERED to our website. This gives you complete transparency and us a deeper level of accountability to our customers.
3 Ring Answer Policy
Our goal is that your call will be answered within 3 rings by an Inflow employee that can assist and solve your needs on the spot & whether that’s a request for support, accounting or sales.