Channel Support

As a Channel Partner with Perfect Video Conferencing you get the same industry-leading support we provide our customers – for you and your customer.

We recognize the value that you bring to our channel relationship, and we are committed to supporting you in your success, because your success is our success. For our Channel Partners, we provide support in:

• Product training
• Demo resources
• Design and pricing support
• Product support services

Knowing your customers is key to any channel partnership. When it comes to supporting your customers, we rely on you to help resolve support issues if they arise by being the conduit for communication between your customer and PVC. You will help facilitate resolutions to a support issue by making us aware of it.

Once we receive your support request, our technical support team will work with you for a quick resolution meeting the standards set in your SLA. Here’s what you can expect:

• Immediate tracking response. Please use this automated response for update requests.
• A response to qualify the service issues
• An intelligent path towards problem resolution
• The final resolution will be dependent on the root cause of the issue

To make us aware of a support need, please email us at support@perfectvc.com with the following details:

• A description of the issue
• An indication of the urgency of resolution to the issue
• Serial number of the unit in question
• IP address & PW of the unit – if we can access it remotely
• The name and phone number of a contact person for the issue

Our team will work to keep you updated on the progress of resolving your customers support issue through its final resolution.