Our Perfect Video Conferencing PromiseFor Those Times When Video Conferencing is Near Perfect, We Promise to Deliver Quick Resolutions
Our support experts are dedicated to creating an environment for efficiency and an easy fix to any video conferencing question.
Please feel free to contact support with any questions.
Monday – Friday (24 hours a day)
Thank you for choosing Perfect VC | Global-Call, we are in partnership with Pixel River to provide you with the best technical support services. Your case will be opened based on the instructions below. Once submitted, our technical support team will work with you for a quick resolution.
What to Expect:
- Immediate tracking response. Please use this automated response for update requests.
- 30-minute business response to qualify the service issues.
- 4 business hours for an intelligent path towards problem resolution.
- Final fix is dependent on the root cause of the issue at hand.
In order for us to manage your support case, please provide us (email to firstname.lastname@example.org ) with the following details:
- A description of the issue
- Serial number of the unit in question
- IP address & PW of the unit – if we can access it remotely
- Customer Contact: name, phone & address
- Narrative / note about the urgency of an issue
If you would like to add any additional information, you may reply to the initial ticket response or email to email@example.com Subject heading should include: name and location ID.