DCS First Line Support

Perfect Video ConferencingSupportDCS First Line Support
Written By: Alex Perales

Hello- My name is Alex Perales, Director of Customer Care at DCS Global. I often watch our sales team work with customers to underscore the value of a support relationship to a reseller or partner, so I wanted to offer my perspective.  My background is in global support logistics. I worked for Lifesize Communications for many years and while at LifeSize, one of our core strengths was leveraging the reseller community, the channel, or our partners.   

Partners:  that’s the word I prefer. That’s the approach we take.  A support issue impacts you and it challenges us and more importunately, it impacts your business and your user community. We have to remain PARTNERS in stability of the services, reliability of the equipment, and consistency and predictability of the hardware.  My team and I want to be that partner for you.  That’s why I joined DCS Global. 

DCS Global is a company that values providing exceptional support to its clients. Our approach to support is based on our core principles of value, partnership, innovation, and excellence. 

We believe in providing value to our clients by offering them cost-effective and efficient solutions to their collaboration and AV support needs. We understand that every client is unique, and we strive to develop a partnership with each of them to ensure that we are meeting their specific needs. 

Innovation is at the heart of everything we do at DCS Global. We are always seeking new and creative ways to enhance our services and provide our clients with cutting-edge solutions. Our commitment to excellence is evident in the high-quality support we provide, and we constantly strive to improve and exceed our clients’ expectations. 

Customers choose DCS Global because we are their “first line” of support for all their collaboration and AV needs. Our dedicated team of experts is available to provide prompt and effective solutions to any issues that arise, ensuring that our clients can focus on their core business objectives without any disruptions. We build lasting partnerships with our clients, and our commitment to providing exceptional value, innovation, and excellence is what sets us apart in the industry. 

Here are 5 reasons I would encourage you to consider a support arrangement, ideally with us. 

Top 5 Reasons for a Support Agreement 

  1. Peace of mind: Trusted Service Provider (DCS) Get the best service by the people who designed and installed the equipment–they’ll always use genuine parts and never need to guess how to fix problems. With a support agreement, you can be confident that any issues with your audiovisual and conference room equipment will be promptly addressed and resolved. You won’t have to worry about downtime or missed opportunities due to malfunctioning equipment. 
  2. Preventative maintenance: Regular maintenance is crucial for prolonging the life of your equipment and ensuring it is working at optimal levels. With a support agreement, you can schedule regular maintenance visits to keep your equipment in top shape. 
  3. Expert support: When you have a support agreement, you have access to a team of experts who are trained to troubleshoot and resolve any issues with your equipment. They can also provide guidance on how to use your equipment effectively, which can save you time and money in the long run. 
  4. Cost savings: A support agreement can save you money in the long run by minimizing downtime, preventing major equipment failures, and reducing the need for expensive repairs. It can also help you budget for your audiovisual and conference room needs by providing a fixed cost for support. 
  5. Customized solutions: Every organization has unique audiovisual and conference room needs. With a support agreement, you can work with your provider to develop customized solutions that meet your specific requirements. This can help you maximize the value of your investment in audiovisual and conference room equipment.  

We get it, evaluating your company’s needs for audiovisual (AV) and conference room support and upgrade requires a systematic approach. That’s not always easy. Here are some steps you can follow: 

  1. Identify your requirements: First, determine your requirements for AV and conference room support. Consider factors such as the size of your conference rooms, the number of participants, the type of presentations or content you will be displaying, and the types of devices you need to connect. 
  2. Assess your current setup: Once you have identified your requirements, assess your current AV and conference room setup. Determine what equipment you currently have, what works well, and what needs improvement. Consider factors such as the age of your equipment, its reliability, and its compatibility with your current devices and software. 
  3. Determine your budget: Next, determine your budget for upgrading your AV and conference room support. Consider factors such as the cost of new equipment, installation, and ongoing maintenance and support. 
  4. Evaluate vendors: Research vendors who offer AV and conference room support and compare their offerings. Consider factors such as their expertise, reputation, and experience working with companies similar to yours. 
  5. Consider future needs: Finally, consider your future needs for AV and conference room support. Determine how your needs might change over the next few years and choose a solution that can accommodate your future needs. 

By following these steps, you can evaluate your company’s needs for AV and conference room support and choose a solution that meets your current and future needs.  As director of support, I like predictability and consistency that scales.  Work with our sales team and me when you can, and we will customize a solution that fits. 

About DCS Global:

DCS Global (#dcsglobal) is an collaboration, consulting, services and audiovisual (AV) integration company that provides various services related to digital signage, wayfinding, and kiosk manufacturing and deployment. The company specializes in creating interactive and engaging experiences for customers, visitors, and employees. 

Their services include: 

  1. Digital Signage: DCS Global designs, installs, and manages digital signage systems that help organizations effectively communicate with their audience. These systems can display content such as images, videos, and live data, and can be customized to meet the specific needs of each client. 
  2. Wayfinding: The company offers wayfinding solutions that help people navigate complex environments such as hospitals, airports, and campuses. These solutions use interactive maps, directories, and other tools to guide visitors to their desired destination. 
  3. Kiosk Manufacturing: DCS Global designs and manufactures custom kiosks for various industries, such as retail, hospitality, and healthcare. These kiosks can serve a variety of purposes, such as self-service check-in, product information, and customer feedback. 
  4. AV Integration: DCS Global also provides audiovisual integration services for businesses of all sizes. These services include the design and installation of audio and video systems, conference room setups, and video walls. 

DCS Global offers a comprehensive range of services to help organizations enhance their communication, customer experience, and operational efficiency through innovative digital solutions. 

About Alex Perales:

Twenty-Six plus years of experience in the video conferencing industry and more than fifteen plus years of related technical field experience with a strong background of video infrastructure and services to include Lifesize, Polycom, Tandberg/Cisco, Zoom and Blue Jeans. Specialized in customer relationship building, customer support and engineering support. 

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